Frequent Support Questions
My Website Isn't Loading!
Please check GoatCloud hosting status here: https://goatcloud.com/hosting-status/. In many instances, outages last only seconds and can involve any item of software or hardware between your keyboard or phone and the server on which your website is hosted.
If you are receiving a message that you need to contact your host, your account may be suspended; please contact us promptly.
Checking Business Email; Business Email Setup
To login and check business email via webmail, visit https://webmail.liquidweb.services/index.php.
Inbound Servers: (highlighted secure settings recommended)
Type Server Address Port
POP Server (SSL) secure.emailsrvr.com 995
IMAP Server (SSL) secure.emailsrvr.com 993
If the device you’re trying to setup is requesting an outgoing or SMTP server, you should use the settings below. We strongly recommend using SMTP (SSL) whenever possible.
Please note: Our SMTP servers require authentication. Which means you need to enter username and password to send through our network. We do not allow unauthenticated open relays to send through our servers. If your device does not support SMTP Authentication, you will not be able to use our settings. Please consult with the device manufacturer on whether your device supports SMTP authentication.
Outgoing Servers:
Type Server Address Port
SMTP Server (SSL) secure.emailsrvr.com 465
SMTP Server (Non-SSL) smtp.emailsrvr.com 25, 587, 8025, 2525
More Questions?
You can find more articles specific to business email at help.emailsrvr.com for things like setting up Outlook, iPhones and Android phones, etc. Login with your full email address (e.g., [email protected]) and password.
Please note that “business email” is a different and much more robust service from standard email hosting, which GoatCloud is phasing out and no longer offers to new customers.
Questions about the Divi Theme
Questions about the Bloom or Monarch plugins
- Bloom plugin: https://www.elegantthemes.com/documentation/bloom/
- Monarch plugin: https://www.elegantthemes.com/documentation/monarch/