InMotion Hosting Failure Jan. 6-7, 2017 - Status Updates

All times Eastern

January 7, 12:34 p.m.

  • With one exception, all managed care client production and development websites have been restored using a backup from on or about January 6, 2017 at 1:00 a.m.
  • One client developmental site remains purposely offline, owing to the number of changes made after the most current available backup, in the hope Inmotion can restore reasonably soon.
  • Changes made to the website between the time of the backup and prior to the site going down may need to be recreated on the site. It remains possible that Inmotion will restore sites as they were at the time the site went down. It is recommended that, if possible, one waits until we have more information to make additional changes to the website.
  • InMotion status unchanged. Visit status.inmotionhosting.com

January 7, 11:30 a.m.

  • I am able to use a site backup to bring the impacted sites back online. Very recent changes to the site (within the last 24-36 hours) may not have been reflected in the backup. If that is the case, I might recommend that you hold off replicating the changes, or making any other change, for a bit. Inmotion is still working on their end, so they may update their system with a version more current than what I was able to backup.
  • 18 GoatCloud sites remain offline
  • InMotion status unchanged. Visit status.inmotionhosting.com

January 7, 10:44 a.m.

  • From the input of other Twitter users (thank you especially ), I have identified a solution to fix the websites still offline. The fix must occur on a site by site basis and so should be completed for all sites over the next two hours.
  • 27 GoatCloud-hosted sites remain offline
  • InMotion status unchanged. Visit status.inmotionhosting.com

January 7, 8:30 a.m.

  • 29 GoatCloud sites remain offline
  • Attempt to change IP address of websites fails (so as to create a temporary error page for offline sites), as Inmotion failing to propagate change made at DNS
  • InMotion status unchanged. Visit status.inmotionhosting.com
  • InMotion posted Twitter update about 2:30 a.m (Eastern) indicating they are working on the connectivity issue.

January 6, 9:30 p.m.

  • 29 GoatCloud sites remain offline
  • InMotion status unchanged. Visit status.inmotionhosting.com. Can also follow Inmotion on Twitter: @inmotionhosting or @inmotioncares
  • Notice from GoatCloud to hosting clients via Mailchimp. Make sure to accept email from [email protected] and [email protected]
  • Spoke with Inmotion support after hour long wait at approx 7:00 p.m. Registered complaint, asked for regular updates.

January 6, 2:46 p.m.

  • GoatCloud sites offline
  • Notice from GoatCloud to hosting clients via Mailchimp. Make sure to accept email from [email protected] and [email protected]
  • First noticed potential issue about 2:00 p.m.

Want more of this good info?

Get our monthly newsletter of online communications tips today and receive a FREE list of terrific cloud services to save you time and money. Unsubscribe any time.

Success! Please look for a confirmation email from [email protected] You must confirm your subscription to receive our newsletter and our list of terrific cloud services.

Pin It on Pinterest

Share This